A Good Backup System Kept Edgewater Gold Radio on the Air!
Last Wednesday, I was beginning to prepare the next days programming for Edgewater Gold Radio. As I began, the system began a windows update. I had no other choice but to shut down and wait. The update was taking usually long and after two hours, the system attempted to re-boot but couldn't. I then called Dell Computer and was led on a 3 hour wild goose chase. They apparently had no idea what to do and kept instructing me to hold down the power key or hit the F12 key. Nothing worked but they insisted I pay $99 for service. The next day I took the computer to a service store here in Delaware. After a complete diagnosis, they determined that it needed a new motherboard. Very expensive but they were able to save the files. So I'm waiting until the repair is completed.
You're probably asking yourself, is Edgewater Gold Radio off the air? The answer is NO. It never was off the air for one second. Why? About a year and a half ago, I decided to transfer the on air program to a cloud server. It was alot of work but I will say the best decision I ever made. All programming is done on the local computer then exported to the cloud server that runs continuously.
I also have two other computers that contain Nextkast, the radio automation system so I took one of them, started Nextkast then performed a "restore" from an external drive. Within one minute the backup system was ready to go. All files were in place and I could continue my programming, voicetracking and exporting to the cloud server. I backup my system to an external drive once or twice a month. If I did not do that, I would have been missing many files. It is essential to backup regularly.
As an addition and final layer of protection, our main service provider, Live 365 has a system where a limited version of Edgewater Gold Radio exists. In the event the connection is lost, this system kicks in and keeps the station streaming.
Because of the systems that I've put in place, we did not lose one single listener due to down time. The station continued broadcasting as normal. The only situation that occurred is that I missed one day of voicetracking due to the attention I had to spend on the failed computer.
Recently I've heard a local low power FM completely fail due to computer problems. The station went on and off the air, programming was screwed up, files skipped, it was a complete disaster. Managers and programmers are so enthralled with getting on the air that they neglect the essentials and spend no time, effort or money on preparing an effective backup system. If you want to keep an audience take the time, spend the money and make sure you have adequate backup! This is essential so many programmers forget about!